O U R S A L E S P O L I C Y

60-Day Low Price Guarantee

Planning to buy a musical instrument? Check out our available lines and Buy now! We assure you have the best price guarantee offer from us. If you find a price lower than what we are selling from any advertised authorized U.S. musical instrument retailer / dealer, email us. We’ll outdo the offer of any verifiable advertised price before or after the sale. After you bought from us and find a lower total advertised price within 60 days from date of purchase, contact us via email and we’ll grant you a store credit for the difference after we verify the price. You may use your store credit for future purchases. We are steadfast in our commitment to give you the LOW PRICE we pledge to give you.

Retailer or dealer must have to in business for two (2) years or over.
price should include the competitor’s cost of shipping and handling of in stock item only.

100% 30-day Satisfaction Guarantee

If for any reason you are not completely satisfied with any of our products you bought, you can return it up to 30 days after date of purchase for a full refund of the product purchase price, full credit, or you may exchange it with a product of your choice of the same price. We give you the BEST Satisfaction Guaranteed DEAL in the industry.

For internet requests, please CLICK contact us and have the web address of the online store ( at least the specific product page URL) so that our customer service representative can verify the online pricing and the product description, the brand, the availability status and the corresponding price and product specifications. However some products are excluded from this guarantee because of manufacturer’s limitation. You may inquire from us by e-mailing your concern contact us for help. Advertised items must be factory-sealed new product, not refurbished. Samples and demo models, obsolete merchandise, sale items and factory seconds are not included in the warranty. All items must be verifiable and advertised either in the web, in a newspaper, magazine or catalog by an authorized dealer (we may require you to email the proof of competitor’s price). However, multiple offers or match combined will be granted at the sole discretion of FLUTEMART. Rest assured that we guarantee that you get best savings available in the market.

Our “100% 30-Day Satisfaction Guarantee” does not apply to all instruments (i.e. world instruments, etc.). It depends on the return policy of the instrument’s manufacturer. Hence, for some instruments, our customer has a 15-day window from the date of purchase to return the item. Moreover, “full refund” is less any shipping, handling and any other fees associated with the item purchase.

O U R R E T U R N P O L I C Y

All returns must be authorized within 15-days from receipt of the products. Defective products returned can only be exchanged for the same product. To return an item you must contact us to secure a Return Authorization Number (RAN) within 15 days from receipt of the item.

If for any reason, you have changed your mind about desiring the product that has already been shipped to you from our store, you may return it if it is pre-authorized stating the RAN. Moreover, the following criteria must be met:

1. The product must be unopened. If it is shrink wrapped, the shrink wrapping must still be sealed. For boxed items, security seal must still be intact and must be in resalable condition as determined by our store.
2. Harmonicas and mouthpieces, the customer must work directly with the manufacturer. US Health Regulation laws provide that all harmonicas and mouthpieces must have to be sanitized to meet manufacturer original quality which only the manufacturer is capable of doing.
3. The product must show no sign of wear and tear or abuse, otherwise return will be refused outright or we may subject it to additional 10% restocking fee.
4. When the return is accepted the customer agrees to accept a 15% normal restocking charge for the return. The normal restocking charge fee is 15% which applies to any return regardless of reason.
5. Customer agrees to pay all shipping and handling costs to and from our store.
6. The refund (if any) or store credit is net of restocking fee and shipping and handling cost.

Our Credit / Refund processing may take 5-7 business days from the date of receipt of returned items.

By placing your order, you indicate that you accept our terms and policies indicated herein. These TERMS AND CONDITIONS are subject to change without notice. It is your responsibility as a buyer to be familiar with these terms and conditions. We ask you to periodically check this page for any changes and/or updates we may have.

Flute Mart ©2007